Training for In Person Counselors and Navigators in Illinois

The State is preparing to award grants in early July to community based entities who will employ helpers to educate consumers about their new health care options under the Affordable Care Act and to assist people in enrolling in the new Medicaid expansion and Health Insurance Marketplace when open enrollment begins on October 1. These helpers will be called In Person Counselors (IPCs); however, there will also be other enrollment "helpers" called Navigators and Certified Application Counselors. The different names just refer to how the assister is funded; all of the assisters will help people choose and enroll in coverage.

In order to train these assisters, the State has partnered with the University of Illinois at Chicago School of Public Health to develop a curriculum and training program to begin by the end of July and go through the middle of September. The curriculum will consist of both online and in person learning modules. The training will be ongoing and will consist of a testing and certification process as required under state law. There will be continuing education and a backup technical assistance call center for individual questions.

In addition to the state training, IPCs and Navigators will also take a federal online Navigator training by the fall which will inform them about using the federal Marketplace portal. This is important, because all assisters in Illinois must be familiar with both the state Medicaid system as well as the federal Marketplace system since Illinois has chosen to be a partnership state and administer its health care reform programs jointly for the first year with the federal government. We are waiting on federal guidance regarding the Certified Application Counselors' training requirements.

Many other community based providers will help their clients understand and access health care coverage, even if they aren't designated "assisters" or "Navigators." These front line workers also need information on the ACA but may not need as intensive a training program as the certified assisters. There are training materials and presentations available to these organizations/ entities throughout the state including the Starting Strong Webinar Series and other events on the Illinois Health Matters events page.

Stephanie Altman
Health & Disability Advocates

The ACA is Coming – How Can I Help Enroll People?

The past few weeks have brought a flurry of activity from the federal and state government agencies who are reaching out to community-based entities to solicit their assistance in Affordable Care Act outreach, education and enrollment. In Illinois, it’s even more confusing because there are three possible “helper” groups: Navigators, In Person Counselors and Certified Application Counselors. 

This blog is intended to answer some of your frequently asked questions about these enrollment helpers and how you can get involved.

What’s a Navigator and How Can I Be One? 
“Navigator” is the term that has been given to people or organizations charged with providing guidance to individuals enrolling in the Health Insurance Marketplaces created by the Affordable Care Act. Many of you have been wondering how you can become one of these entities. Unfortunately, there are no actual “navigator positions” right now. This is because various entities have to apply for funding (grant application due June 7) to become navigators and receive training.

What do you mean by “entity”?
Many types of groups/entities can be Navigators. Self-employed persons and public or private organizations are eligible to apply for funding to operate as Navigators (see the FAQ here). In each Marketplace there must be at least two sub-sets of entities and at least one will be a community and consumer-focused nonprofit. There are some restrictions, however: navigators cannot have conflicts of interest. Therefore, navigators cannot be health insurers, have affiliations with health insurers, or accept any form of payment from insurers that is related to enrollment inside or outside of the marketplaces.

What if I don’t want to or am not eligible to apply for these Navigator grants?
If you don't think you or your organization would qualify for this funding alone, you could consider reaching out to another organization in your area that might be applying. Check out this consumer assistance matchmaking spreadsheet to meet up with other groups. Another option would be to wait until the grants have been decided upon and then reach out to see if the recipient organizations need any additional staff.

What is the In-Person Counselor (IPC) Program?
In-Person Counselors (IPCs) are the same as Navigators, in that they will educate people about the new system, help them understand their health plan choices, and facilitate their selection of the plan that is right for them. They are different than Navigators because funding for these entities comes from the state instead of the federal government and they will receive training directly from the state.

The IPC grant application just came out and applications are due May 30th. Entities in Illinois can apply for these funds and hire new personnel or use existing staff as In-Person Counselors in the community. Find more information and access to the application here. The Illinois Health Insurance Marketplace will be conducting a webinar for those interested in the IPC program on Thursday, May 9 at 10 am. You must register to participate. 

But how is a Navigator and In Person Counselor different from a Certified Application Counselor (CAC)?
CAC's have been defined as “trusted community-based organizations, providers, or other organizations with expertise in social service programs.” CACs allow organizations that would likely aid consumers anyway (such as hospitals or clinics) be involved more formally in the process of finding health coverage. Unlike Navigators and IPCs, CACs are not eligible for public funding but the Marketplace will be required to certify CACs to help people apply for Medicaid and plans sold through the exchange.

So what should I do now if I want to be one of these helpers?

• Read the IPC application
• Look at the Illinois Consumer Assistance Matchmaking Spreadsheet to see who else wants to apply to be a Navigator or IPC
• Participate in the webinar on May 9th about the IPC program
• Stay tuned for more information about the CAC program in Illinois 

Feel free to email us at info@illinoishealthmatters.org with any questions!

Stephani Becker & Alexa Herzog
Illinois Health Matters

Update on SB 1194 (The Insurance Navigator Act)

Starting October 2013, an estimated 1.6 million Illinois residents will be eligible for new and affordable forms of public and private health insurance coverage under the Affordable Care Act. But the overwhelming majority of the newly eligible have no idea how to access these options. Many Illinoisans will need more information and guidance through the enrollment process.

The Affordable Care Act requires each state’s Health Insurance Marketplace to establish a Navigator Program that will guide these individuals through their new coverage and enrollment options. These Navigators will serve an important role in ensuring that individuals benefit from the ACA.

On January 30th, the potential efficacy of the Navigator program was threatened by the introduction of Illinois Senate Bill 1194, which would create overly restrictive criteria for organizations applying for and performing navigator functions.

Here are the issues with SB1194 (as it was introduced):

• SB1194 placed unnecessary restrictions on Illinois Navigators and In-Person Assistors, making it more difficult for low-income and hard-to-reach populations to connect to the application assistance that they need.  
• Illinois is currently preparing a Navigator training and oversight system that makes SB 1194 unnecessary. 
• Federal law already mandates some of what is outlined in SB1194, such as prohibiting Navigators from recommending specific insurance products. Once again, SB1194 is unnecessary.  
• Language in SB1194 prohibited Navigators from facilitating enrollment in a Federally Qualified Health Plan, (QHP), one of the five Navigator duties already specified by the ACA.

Consumer advocates and community based-providers recognized these issues, and successfully lobbied state Senators to make changes in the bill.

Here’s what changed:

• SB1194 now includes the Navigator duties as spelled out in the ACA.
• SB1194 now includes a certification, instead of a licensure, requirement.
• SB1194 excludes all prior language that restricted Navigator duties, (such as the ability to facilitate enrollment in a QHP).
• SB1194 is now in alignment with Federal regulations regarding the training and responsibilities of Navigators.
• SB1194 now allows for the training of Certified Application Counselors, (another type of Navigator not directly compensated by the Exchange), to be defined at a later date. This means that CAC training will align with federal guidelines.

What’s happening now?

These amendments were filed on April 22nd, passed in the Senate on the 24th, and were referred to the House Rules Committee earlier today. You can follow SB 1194’s status here.Thanks to all of the advocates for raising your voices against restricting the navigators in this new health care system.

Nadeen Israel
Policy Associate, Heartland Alliance for Human Needs & Human Rights

Please contact Nadeen at nisrael@heartlandalliance.org for more information on SB1194.

Don't Restrict the Navigators!

The Affordable Care Act requires each Health Insurance Exchange to establish a Navigator program that will help people who are eligible to purchase coverage through the Exchange learn about their new coverage and enrollment options, including Medicaid, tax credits, and private insurance. In Illinois, the Navigator program will be paired with an In Person Assistor Program to help the 1.7 million uninsured residents in Illinois find coverage. The success of the ACA hinges on the ability of Navigators and In Person Assistors to reach eligible residents and provide culturally competent services. 

Two pieces of legislation currently being heard in the Illinois General Assembly - SB1194 & HB2608 – create barriers to this massive enrollment effort. The two pieces of legislation establish overly restrictive criteria for organizations and agencies that wish to serve as Navigators, making it more difficult for vulnerable populations to be connected with their new options for affordable health insurance coverage. For example, the bills require that Navigators be licensed by the state despite the fact that the Federal regulations specifically do not require licensing.

Additionally, SB1194/HB2608 are written to address a Navigator program operated by a state-based Health Insurance Marketplace. However, in 2014, Illinois will run its exchange in partnership with the federal government. Therefore, this legislation is unnecessary because HHS, not the Illinois Department of Insurance, retains ultimate authority over the Navigator grant process, including selecting Navigator grantees and awarding Navigator grants, and the approval of grantee activities and budgets.

Over a million Illinois residents will be eligible for new health insurance starting October 2013. For a successful marketplace, rather than putting into place restrictions that would deter and prevent community-based organizations from serving as Navigators, we should work to ensure that broad efforts are in place to connect these individuals with coverage. For that reason, we ask that you OPPOSE SB 1194 & HB 2608. See here for a fact sheet on the bills.

SB 1194 will likely be called for a vote in the Senate Insurance Committee on Wednesday, March 20th @ 5 pm. Don’t restrict the Navigators; please slip in opposition to SB 1194 and HB2608.

Kathy Chan, Illinois Maternal and Child Health Coalition
Nadeen Israel, Heartland Alliance for Human Needs & Human Rights
Ramon Gardenhire, AIDS Foundation of Chicago
Stephanie Altman, Health & Disability Advocates

Finding the Pot of Gold at the End of the Navigator Rainbow!

News that a new proposed rule on Navigators is under review at the Office of Management and Budget (OMB) hopefully means it won’t be long before we see model navigator training, conflict of interest and privacy standards. With any luck, release of the proposed standards should pave the way for the federal navigator grant solicitation.

The navigator funding opportunity announcement (FOA) will seek proposals from qualified organizations in the 33 states where the federal government will operate the exchange, including states that have opted for State Partnership Exchanges. Navigator grants in the 17 states (and D.C.) that are building their own state-based exchanges will not be included in this solicitation. The level of funding has not been disclosed but CMS officials have said the total amount will be allocated to states based on a formula that establishes a state minimum and factors in the number of uninsured people in the state. So there will be a larger pot of money for navigator grants in states with higher uninsured rates.

Any organization considering applying for a navigator grant should complete the registration process as soon as possible. Given the dwindling timeline, it’s not clear how long applicants will have to prepare their proposals but potential applicants – particularly those who have never applied for a federal grant – can register now. This doesn’t obligate you to apply but it gets the basics out of the way so you can concentrate on the substance of your response to the grant solicitation once it is announced. While applying for a federal grant might seem as daunting as finding a four-leaf clover, www.grants.gov provides step-by-step registration instructions in this checklist. There are five steps for registration and while most of the steps can be completed online the same day, Step 2 – registering with the System for Award Management (SAM) – can take up to two weeks.

A word of encouragement to small community-based organizations. Keep in mind that federal regulations require there to be at least two types of entities selected as navigators in any given state and one of those types must be a community or consumer-focused nonprofit organization. Capitalizing on the experience and passion in organizations that assist people with Medicaid and CHIP coverage is the best way to build a network of navigators to reach key populations of vulnerable and uninsured people and connect them to coverage. CMS officials have emphasized that all proposals – small and large – will be considered, so securing a grant could be a lot easier than catching a leprechaun!

If you want to learn more about navigators check out these two briefs:
“Countdown to 2014: Designing Navigator Programs to Meet the Needs of Consumers”
“Designing Navigator Programs to Meet the Needs of Consumers: Duties and Competencies”

For those of you who decide to apply for navigator funding, may the luck of the Irish be with you! Remember, registering now will put you five steps closer to the end of the rainbow.

Tricia Brooks
Senior Fellow
Georgetown University Health Policy Institute, Center for Children & Families

This blog was originally posted on Say Ahhh! a health care policy blog

Navigators, Assisters, and Counselors, Oh My!

By now we know that upwards of 30 million Americans will have new, more affordable health coverage options available to them by January 1, 2014. But what many don’t realize is how incredibly difficult it can be to understand and choose the right health insurance on your own.

The Wizard of Oz’s Dorothy had guides along the way, and the Affordable Care Act (ACA) provides some as well – hopefully, with fewer pitfalls. But not everyone can counsel people about health insurance. There are complex public and private systems to navigate, and most people who will likely get insurance in the new Health Insurance Exchanges, or Marketplaces, will be more racially diverse, less educated, and earn lower income than people in private insurance now. Most will have a high school education or less, and as many as one in four speak a language other than English at home. So it matters that the people who guide consumers along the path to coverage are trusted members of the community and understand their circumstances.

Luckily, the ACA provides different options for guides along yellow brick road.

Navigators are outlined in the ACA as helpers for people to enroll in coverage through the Exchange, and refer or assist with Medicaid enrollment. Navigators are funded through Exchanges, and regulations from the Department of Health and Human Services (HHS) are clear that anyone who gets payments from insurance companies cannot be a Navigator. Navigators also must meet cultural competency standards and go through training and certification. States running their own Exchanges are developing Navigator programs now and must fund these with state Exchange dollars. For Federal Exchanges and Partnership Exchanges, HHS has said that it will fund Navigators directly through an upcoming RFP process. Be on the lookout for this announcement in the next few weeks.

To add even more help on the ground, HHS recently outlined in regulations another program,Assisters (or, In-Person Assistance). Like Navigators, Assisters must meet training and conflict of interest standards. They could fill in gaps in areas that need more enrollment assistance, or provide outreach and education about the ACA’s new options. Funding for Assisters is a key difference from Navigators. States running Exchanges or opting for the Consumer Assistance Partnership can apply for funds for Assisters through their Exchange Establishment grants. A number of states are applying now for these funds. Unfortunately, Assisters currently are not an option for Federal Exchanges.

And when you thought there were enough new health-related terms, HHS regulations added yet another helper to enroll people, Certified Application Counselors. Every Exchange must have a Certified Application Counselor program, with similar training and privacy standards as Navigators and Assisters. A difference in this program is that there is no funding mechanism. It is unclear who will serve this role – although the regulation suggests it could be community-based organizations or health care providers. Stay tuned for further clarification on this new option.

But even these multiple types of help will not be enough to spread the word about the ACA. Helping people understand and choose the right health plan, especially given the amount of misinformation in the media and elsewhere, is going to be a huge task. Nevertheless, these resources in the ACA provide a foundation to start building greater understanding of health care options to get people into the right coverage.

This post originally appeared on Health Policy Hub's the Community Catalyst Blog. 

Written by Christine Barber, Senior Policy Analyst

With A Little Help From My Friends

One of the joys of being an advocate for the Affordable Care Act is getting to help others figure out what help they have available to them and seeing them get the health care they need. As with any large implementation, the array of benefits under Obamacare can be daunting, and there is no shame in looking for help in figuring out what programs or benefits apply to you.

The drafters of Obamacare thought ahead and added a "Navigator"program to provide just that assistance.The Illinois Department of Insurance and the U.S. Department of Health & Human Services will be seeking organizations in the next year to employ people to be trained in all of these options and sent forth to aid wherever they can, especially in hard to reach communities. This is a great source of jobs and a great resource for a community's health care needs.

The way the law is written, the Navigators have to be neutral parties -- uncompensated by insurance companies and providing unbiased assistance -- through the entire process. Then, further down the line, if you have questions, you already have a familiar face to contact for answers.

In a world where we are all used to enraging battles regarding our health care coverage, Congress actually built an insightful program into the ACA. Be sure to send comments on the design of the program to Governor Quinn so that it can be as effective as possible, and be ready to spread the word to those that will need a helping hand.

Sometimes, we all need a little help from our friends.

David Zoltan
Guest Blogger, Illinois Health Matters